If the detectors have been supplied and installed by us please read the following guidance. If your device has been supplied by another agency or has been purchased from a retailer, you should contact either the installer or the manufacturer shown on the device.
A bleeping detector is designed to last at least 30 days after the first bleep and will still operate normally in the event of it identifying smoke. You can silence the bleeping for 8 hours by pressing the central test button on the device once (you can use a brush or mop handle to save stretching to do this).
Firstly, we recommend that you vacuum the detectors to remove any dust trapped inside which can affect the mechanism inside and cause it to bleep. You should do this every 3-6 month.
Secondly, the detectors are optimised to perform between 4-38 degrees, if the temperature in your home drops below this (especially likely during the night and in winter) this can cause the detector to chirp. Ensure your home is heated sufficiently and left on low over night.
If you have followed the above advice and the detector continues to bleep, you should contact the manufacturer, Fire Angel, on 0800 1412561. They will ask for the batch number which is on the back of the detector and will send a replacement if the detector proves to be faulty and is within its 10-year warranty.
The detectors are provided initially as a free gift for you to maintain as above and replace. Remember to test each detector weekly.
Note that if you live in rented accommodation your landlord is required by law to provide you with adequate smoke detection and you should contact them to request a replacement.