The Fire Brigade Operator will want to know a number of things:

  1. The name and number of the house or building if relevant.
  2. The road or street name.
  3. The town or village name.
  4. The nature of the incident:- Fire; Road Traffic Accident etc.
  5. If the incident is in the open you may be asked for other information such as landmarks.

Don't panic...

The operators are highly trained and will guide you calmly through the process.

Decorative image - What3Words app

Be prepared with the What3Words app

Use the free what3words app to tell emergency services exactly where you are.

Call the emergency services, and follow these steps:

  1. Open the app. Wait a few seconds for the blue dot to settle in one place. 
  2. Locate yourself. Tap the location icon (this looks like an arrow) on your iPhone or the dart icon your Android. The 3 words of your location will display at the top of the screen. 
  3. Give the 3 words. Read the what3words location over the phone. 
Download the app here

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